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Mark Heid is an Instructional Designer at Sungevity, a solar company based in Oakland, Califonia.  He is also currently completing his MSIT at Bloomsburg University in Pennsylvania.

Mark Heid

Is there any way to assess how an employee might actually perform in real-world situations? This is where assessing learner confidence can help.

Assessing Learner Confidence in Training Modules

As spooky season is officially upon us, it’s time to take a closer look at outdated practices lurking in the shadowy corners of instructional design and training. Some of these methods have become more haunting than helpful. Which specters shou

Let’s Lay to Rest These ID and Training Practices

Mark Crouter is a leadership and career coach for the MITRE Corporation. In this role, he provides strengths-based development coaching and training to employees and teams in support of the organization’s professional and career development programs.As a MITRE project leader, Mark has led information technology and cybersecurity teams supporting the Departments of Defense and Homeland Security and other federal customers in multiple civilian and defense agencies.Before joining MITRE in 2004, Mark held technical and leadership positions supporting federal customers in two management and technology consulting firms, Booz Allen Hamilton and Impact Innovations Group. He also served 21 years as a Naval Officer and aviator in operational, staff, and leadership assignments.Mark holds the Professional Certified Coach credential from the International Coach Federation and is a Gallup Certified Strengths Coach. He earned a Certificate in Leadership Coaching from the Georgetown University School of Continuing Studies, a bachelor of arts degree in economics from the University of Virginia, and a master of science degree in systems management from the University of Southern California.

Mark Crouter

Mark Tomaszewicz's life’s purpose is to create meaningful experiences for others. After a first career in corporate finance, Mark has spent the last dozen years guiding organizations in designing customer and employee experiences, activating brands and cultivating vibrant cultures. Currently, he is the chief experience officer at Bulldog Drummond, a San Diego-based design and innovation consultancy. Prior to joining Bulldog, he held leadership positions at Sharp HealthCare and the luxury retailer Pirch. The three most important roles Mark has ever held remain—husband, father, and friend.

Mark Tomaszewicz

Mark Freeman is the head of global customer success at Coursera. He leads Coursera’s customer programs as well as its government and nonprofit partner organizations, advising and ensuring they are all driving learning outcome success. Before joining Coursera, Mark was senior vice president of customer success at a FinTech company, Tradeshift. In this role, he built out and led customer success, support, implementation, and deployment teams around the world. Prior to that, Mark spent four years building LinkedIn’s customer success organization from its inception through the company going public and into a scaled offering worldwide across a vast customer base. Mark holds a bachelor’s degree in HR development—applied psychology from North Carolina State University.

Mark Freeman

As the head of talent management at Delek, Mark Lewis is driven by his unwavering belief in the potential of people and the transformative power of effective talent strategies to drive organizational excellence. Lewis leads the areas of talent acquisition, L&D, talent planning, and organizational performance for more than 4,000 employees. He provides the organization with highly effective and technologically advanced employee development, consulting, and talent to support the operating goals, mission, vision, values, and strategic plan while enhancing individual, team, and organizational effectiveness.Prior to joining Delek, Lewis was head of L&D for Marathon Petroleum Corporation’s Transportation and Rail organization, where he led the strategy and execution of learning and performance programs for more than 2,100 employees. Lewis holds a bachelor’s degree in aviation administration from the University of Nebraska-Omaha and a master of science degree in management from Bellevue University. He is a graduate of George Mason University’s Chief Learning Officer Executive Development Certificate Program and is a Society for Human Resource Management Senior Certified Professional (SHRM-SCP).Lewis is an Air Force veteran and served 24 years as a senior intelligence officer, retiring at the rank of lieutenant colonel.

Mark Lewis

Mark Townsend is one of Skillsoft’s founders and is the co-chief product officer for Skillsoft. In this role he is responsible for all product technology development activities, SaaS hosting operations, and information technology services for Skillsoft. He has more than 25 years of experience leading the development of computer software products. Prior to Skillsoft he served as vice president of advanced technology for NETg, which was acquired by Skillsoft in 2006. Before joining NETg, Townsend was vice president of software development for a network storage management company and held a variety of engineering leadership positions at Data General where he was involved in the development of a number of distributed and network-based systems.

Mark Townsend

Wafaa Haidamous is a distinguished consultant and global trainer, boasting an impressive career spanning more than 25 years across various industries. Her unparalleled wealth of knowledge and expertise has given her a competitive edge, shaping a unique approach to her training methodology. Wafaa consistently updates training programs across diverse sectors, ensuring their relevance and effectiveness. Recognized for her dynamic approach and practical experience, she has garnered accolades from partners with whom she has collaborated. Highly regarded for her ability to develop tailored learning solutions, Wafaa actively seeks partnerships with institutions to address specific management, HRM, and HRD needs.

Wafaa holds several certifications and accreditations. She is the founder and CEO of BCTS-Business Consultancy and Training Services, Lebanon. She holds an MBA in marketing and a PhD in economics. Additionally, she is accredited by the UK in TMSDI, a certified coach from the Coaching Academy-UK, a certified master NLP practitioner from Richard Bandler, a master trainer from Pearson International, and a senior member of ISTD. She is a Certified ROI Professional - CRP from the ROI Institute Inc, USA.

In her extensive career, Wafaa has taken on consultancy, training, and coaching responsibilities across myriad projects and topics. She has conducted studies, assessments, training needs analyses, train-the-trainer sessions, and return on investments projects. Notably, she established a sales academy for various local and international institutions.

Wafaa’s project experience spans Lebanon, GCC, and the MENA region, covering diverse sectors such as hospitals, banks, universities, industries, international NGOs, retail, the service industry, embassies, and ministries. 

In addition, Wafaa is a professor at the Lebanese University, where she teaches different courses related to her major.

Her commitment to excellence is evident in her role as the head of the “MoreThanAJob” Project ENICBCMED-Lebanon and as the chair of conference and certification at IFTDO-International Federation for Training and Development Organizations. 

Wafaa continues to leave an indelible mark on the world of facilitation and training, contributing significantly to the development and success of organizations across the globe.

Wafaa Haidamous

Mark David Jones has been transforming organizations for two decades and is in high demand as a speaker and transformation expert for clients such as General Electric, Johnson & Johnson, BMW, Coca-Cola, and The Mayo Clinic. He is currently chief operating officer at World Class Benchmarking, a consultancy firm helping organizations who want to achieve industry-leading excellence. Jones' background includes a variety of leadership roles over 26 years at the Walt Disney Company, as well as other leading private and public sector organizations. He has held teaching positions at the University of Florida, and Florida State University, where he earned his MS in organization development. Jones currently resides in Orlando, Florida.

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