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Mark Johnston is HUD’s deputy assistant secretary for special needs assistance programs.

Mark Johnston

Summer 2013 - The Public Manager

Partnering for Performance at HUD and VA

June 2020 - TD Magazine

Book Capsules, June 2020

Mark David Jones has been transforming organizations for two decades and is in high demand as a speaker and transformation expert for clients such as General Electric, Johnson & Johnson, BMW, Coca-Cola, and The Mayo Clinic. He is currently chief operating officer at World Class Benchmarking, a consultancy firm helping organizations who want to achieve industry-leading excellence. Jones' background includes a variety of leadership roles over 26 years at the Walt Disney Company, as well as other leading private and public sector organizations. He has held teaching positions at the University of Florida, and Florida State University, where he earned his MS in organization development. Jones currently resides in Orlando, Florida.

Mark Jones

Mark David Jones

Innovation is a Team Sport

Lisa Christen is CEO of a boutique leadership development firm, Christen Coaching & Consulting. She is an award-winning executive coach and an expert in developing 21st century leaders, teams, and cultures with clients from companies such as Google, Dell, Mars, Johnson & Johnson, and Siemens. From performance coaching for royalty to culture transformation at Fortune 100s, Christen knows what it takes to help leaders thrive in the digital era.

Lisa Christen

Mary C. Johnson

SPEAKING FROM EXPERIENCE July 1980

Let’s face it, we’ve seen it before when it comes to implementing emotional intelligence (EI): a promise to improve team dynamics, engagement, productivity, and organizational culture. Yet, the outcome falls flat. Many programs fail because they focus on theory and don’t train people on the nuts and bolts of how to make EI happen. During this webinar, you will learn about the current state of EI training along with a practical approach to implementing emotional intelligence learning at both a team and organizational level. The importance of EI in driving good decision making, employee engagement, and overall productivity as well as the latest research on emotions in the workplace and how EI has an impact far beyond “being happy” will also be discussed. In addition, you will learn best practices from various organizations that the presenters worked with, including Biosense Webster (part of Johnson & Johnson), Kohler, and Google, and explore topics such as attaining program buy-in, design, implementation, and measurable outcomes.
You will walk away with:

A foundational understanding of the importance to recognize, understand, and regulate emotions and how they impact decision making and productivity
Several tools and strategies to recognize emotional cues and how to go about addressing them
Insights into implementing emotional intelligence practices at a team or organizational level


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