ATD Footer Logo

Maxine Kamin Author Chat May 18 at ASTD International Conference!

Maxine Kamin is the founder and president of TOUCH Consulting headquartered in Plantation, Florida. She has been avidly involved in leadership and customer service research and training for more than 25 years, and is the author of many publications, including Uncommon Courtesy, a training program that is enhancing customer service in 36 states. Kamin consults with corporations, state and local governments, and nonprofit agencies to help individuals and teams reach their goals and attain success in the global marketplace. She formerly served as a faculty member at the University of Massachusetts, as acting dean at Miami-Dade Community College, and as manager of instruction and evaluation at American Express. She has trained thousands of associates, from corporate executives to frontline staff, and has received numerous awards and commendations for her personable and enthusiastic approach to training and consulting. Kamin's company operates on the premise that the personal touch in business—respecting and appreciating associates and customers—is the key to success. Her programs are designed to give practical application to these principles. Maxine is the author of 10 Steps to Successful Customer Service (ASTD, 2010) and Customer Service Training (ASTD, 2002).

Maxine Kamin

10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers.

10 Steps to Successful Customer Service

Diversity Programs That Work

May 2020  - TD Magazine

5 Ways to Hone Customer Service Skills

ATD Links Archive - ATD Links

Aggressively Solve Problems

Improve Customer Service by Recovering From Mistakes Gracefully

Recover from Mistakes Gracefully

categories.lvl0

Search results for 'Maxine Kamin'

Categories

Refine By

Search results for 'Maxine Kamin'

Categories

Refine By

Topic