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Michael Egan

Vroom vroom

With more than 20 years of experience in global, enterprise IT service, and operations management, self-proclaimed customer service junkie, IT whisperer, and change sage Michael Pacitti is passionate about service. As a change catalyst, he has a track record of conceiving, evangelizing, and heading revolutionary global initiatives in various industries. He is fascinated with the details that enable us to engage with and execute on disruptive ideas. Pacitti has a knack for infusing user insights to optimize the customer journey while propelling service agility, responsiveness, and transparency. He has held various leadership and principal consulting roles at T-Mobile, Activision | Blizzard, BayCare Health Systems, USAA, Rite Aid, Columbia University, and CHANEL to name a few.

Michael Pacitti

Michael Ganeles is director of product management at Development Dimensions International, where he is responsible for its leadership assessment solutions. During his 14 years with DDI, he has consulted with organizations on a variety of engagements.

Michael Ganeles

Do You Have the Talent You Need? How Can You Be Sure?

Competency Framework: Build for Tomorrow

Partner, PSP Michael Patterson is the co-author of the highly acclaimed book  Have a Nice Conflict: How to Find Success and Satisfaction in the Most Unlikely Places, as well as the Have a Nice Conflict Learning Experience. He began his career as an officer in the U.S. Army and then spent 20 years in a variety of sales, marketing, and training roles in the pharmaceutical industry, culminating in his leadership of two comprehensive employee development programs.

Michael Patterson

Michael Hatfield, PMP, CCC, EVM, is the author of the long-running column in PMNetwork magazine, Variance Threshold. His work has also appeared in Project Management Journal, Cost Engineering, Gantthead, People on Projects, The Measurable News, and Nuclear Weapons Journal. He is the author of Things Your PMO Is Doing Wrong (PMI Publishing, 2008). He has worked as an entry-level technician for the Air Force Weapons Laboratory's Electro-Magnetic Pulse (EMP) test sites, as the director of a National Laboratory's Project Management Office overseeing a budget of $1.3 Billion (USD), and many very interesting jobs in-between. He can be reached at varthold@aol.com.

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