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Patti Ross is vice president of the Coca-Cola Scholars Foundation.

Patti Ross

May 2015 - TD Magazine

Tomorrow’s Leaders Build Their Emotional Intelligence Today

Patti Shank explores when and why performance support is often needed, and how performance support and training target different aspects of performance.

Science of Learning 101: When to Build Performance Support, Part 1

October 2019 - TD Magazine

Sales Figures Look Rosy but Don’t Tell the Full Story

Science of Learning 101: Are We Doing the Right Things?

Science of Learning 101: What’s the Point of Instruction?

How do you brush up on your skills—or get started in developing mobile learning assets?

The Rising Importance of Mobile Learning

Why is e-learning so popular, and how can L&D professionals grow their skills to provide this highly regarded development method?

E-Learning: Why You Need to Know—and Use—It Now

ATD Links Archive - ATD Links

This excerpt from TD at Work “Teaching SMEs to Train” (January 2016) addresses the question: Why are SMEs so important to training and performance?

Why Are SMEs So Important to Training?

 ATD developed the Talent Development Framework and the TD Puzzle to help practitioners understand the different components of talent development, and how organizations can build their own frameworks to address their unique needs. This blog series explores each component of the talent development framework, why it’s important to the field, and what resources ATD offers to practitioners who want to learn more.CoachingCoaching as a component of talent development is growing in popularity and acceptance. In the workplace, coaching may be done by a number of people, from a professional coach to a manager or a more experienced colleague. Coaching, when effective, results in improved performance. According to the ATD Competency Study, coaching applies a systematic process to improve others’ ability to set goals, take action, and maximize strengths. According to Annabelle Reitman and Sylvia Ramirez Benatti, coaching is formally focused with somewhat narrow perspectives toward specific goals or results. While managers can certainly develop coaching skills, a professional coach’s job is to equip the person receiving coaching with tools to develop their performance and empower them to achieve specified results. It is a systematic process for continual improvement. The ATD Competency Model identifies 11 coaching skills talent development professionals should possess:• Establish coaching agreement.• Establish trust and intimacy with the client.• Display coaching presence.• Demonstrate active listening.• Ask powerful questions.• Use direct communication.• Create awareness.• Design learning opportunities.• Develop goals and plans.• Manage progress and accountability.• Meet ethical guidelines and professional standards. Coaching can completely revitalize a work environment. Using coaching techniques, measurable improvements can be observed within a company. The measurements—whether steps toward a goal or skills that have been improved on—are mile markers against which to measure upcoming successes. This is critical because the data reflect growth in value and skills. Employees who achieve goals they set and see improvement as a result of coaching stay motivated to continue improving performance. Coaching is a valuable process for talent development that can drive real value in organizations. We’ve assembled some additional coaching resources to explore:• Learn the difference between mentoring and coaching.• Try a new approach using questions as a coaching method.• Take a closer look into performance coaching in the workplace.• Improve your human capital by learning how to train and coach leadership teams.• See how coaching can lead to visible success for your company.• Listening more intently can help coaching efforts.• Coaching Certificate• ASTD Handbook, 2nd Edition. • ATD’s Best On Coaching by ATD Press• Coaching Training by Lisa Haneberg• Coaching Basics, 2nd Edition by Lisa Haneberg• Measuring the Success of Coaching by Jack J. Phillips, Lisa Ann Edwards, and Patti P. Phillips• The Coaching Approach: A Key Tool for Successful Managers by ATD Research

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