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Paul H. Elliott, PhD, is principal consultant at Exemplary Performance, which he founded in 2004 based on his desire to improve business results by replicating the accomplishments of clients’ highest performers. His expertise is in analyzing human performance and designing solutions that optimize human performance. Elliott has worked with Fortune 500 companies including BP, ExxonMobil, DocuSign, Agilent, FedEx, JPMorgan Chase, HSBC, AstraZeneca, GM, Proctor and Gamble, and Ford. Additionally, he has supported Microsoft in defining and applying techniques for optimizing individual and team performance for more than 20 years.Elliott co-authored, with Al Folsom, Exemplary Performance: Driving Business Results by Benchmarking Your Star Performers. It was awarded the International Society of Performance Improvement’s 2014 Award of Excellence for Outstanding Performance Improvement Publication.Elliott received his PhD in educational psychology from the University of Illinois, and his BA is from Rutgers University. He served on the of the American Society of Training and Development’s board of directors from 1993 to 1995 and was ASTD’s Executive in Residence when he crafted the organization’s strategy and approach to human performance improvement.Throughout his career, Elliott has written extensively, including chapters in The ASTD Handbook: The Definitive Reference for Training and Development (“Linking Learning to Performance”); The ASTD Handbook for Workplace Learning Professionals (“Identifying Performance and Learning Gaps”); Moving from Training to Performance (“Assessment”); and Handbook of Human Performance Technology (“Job Aids”). He also co-authored “Helping Every Team Exceed Expectations” in TD magazine.

Paul H. Elliott

A Final Word on Shifting the Performance in Your Organization

Replicating Your Stars Through Context Intensive Training

Exemplary Performance Three Key Ingredients for Success

Case Study of Stars

Creating a Profile of Exemplary Performance (PEP)—Part Two

Creating a Profile of Exemplary Performance (PEP)—Part One

Capturing the Expertise of Your Stars

Estimating the Potential Impact of Star Performers

The Variance in Current Performance

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