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Paula joined W. W. Grainger in 2001. Responsible for supporting learning development and delivery in Grainger’s international locations to drive their business growth. Paula’s areas of expertise include international business, leadership, coaching, cultural awareness, languages, training delivery, vendor management and international marketing.

Paula Hagen

Several agencies are embracing creativity and innovation. ATD Editor Paula Ketter offers highlights from the October issue of The Public Manager.

Innovation—Not Just a Buzzword for Federal Agencies

Are Agencies Being Transparent?

Summer 2015 - The Public Manager

Improving Customer Service Must Be an Agency Priority

Fall 2013 - The Public Manager

Managing Agency Knowledge

Summer 2013 - The Public Manager

Collarboration and Employee Satisfaction Drive Agencies

Winter 2012 - The Public Manager

Change Agents: Are You a Good Rebel or Bad Rebel?

Spring 2015 - The Public Manager

USTDA is the Top Small/Independent Agency in the 2014 FEVS. ATD Editor Paula Ketter recently spoke with Leocadia I. Zak, director of the USTDA, about the agency’s culture, work ethic, and employee development.

A Culture of Collaboration Leads to Success for USTDA

Rich Douglas has extensive public- and private-sector experience in training, management and leadership, and delivering solutions for AT&T, Corrections Corporation of America, the Central Intelligence Agency, the National Aeronautics and Space Administration, the Department of Homeland Security, and others. A retired United States Air Force officer, Douglas has also been a faculty member for several universities. He holds an MBA from National University, a doctorate from Union Institute and University, specializing in nontraditional higher education and a doctorate in human resource development from the University of Leicester. He also holds the Senior Professional in Human Resources (SPHR), Certified Professional in Talent Development (CPTD), and Professional Certified Coach (PCC) designations. Rich resides in Tucson, Arizona, with his wife, Paula, and their dog, Lucy.

Rich Douglas

Paul White briefly reviews three core components that contribute to making a workplace "toxic”—poor policies and procedures, dysfunctional employees, and toxic leaders.

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