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Rachel Armstrong, APTD, is the L&D specialist at Brother International. She designs and leads a variety of interactive professional development training courses for in-person and virtual audiences. She has also designed and facilitated multiple customer service training programs using a variety of learning techniques that reinforce the use of technical skills while emphasizing the importance of customer service satisfaction.

Rachel Armstrong

Today’s customer reps must be skilled with the technical aspects of their job as well as the social aspects.

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