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Rachel Miller is a customer service professional at Impact Learning Systems, a leader in customer service skills training and consulting. She has 10 years of e-commerce and e-marketing experience, with a passion for social media—and all things velcro. A dedicated customer service advocate, Rachel believes that “We’re all in customer service in some way.”

Rachel Miller

Five Tips for Success When Using Games in Training

This post explores five learning trends in 2021 with the leaders at Zoom, Asana, Fivetran, Intercom, and The People Piece.

The Future of L&D: 5 Learning Trends for 2021

Millennials, Boomers, Gen Xers—it doesn’t matter who you are, human beings crave coaching at work. We want our managers to have a vested interest in our growth and development, very often above all else. Yet, even for managers with the best intentions, coaching can be a constant fail. Join us for a powerful hour of keeping it real as we tell coaching stories from the trenches and share the best ways you can change manager mindsets to create the culture of coaching people crave.
In this webcast, you will learn:

why now is the time for managers to double down on coaching
which manager mindsets inhibit effective coaching
tips to change manager mindsets and create a culture of coaching.
 


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