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Susan Armstrong is managing partner at Global Training Transformation. In the last 20+ years Susan has spoken in over 40 countries on 6 continents, developed and trained over 500 workshops, and helped over 150,000 people around the world transform their personal and professional lives.Susan is an instructional designer and master trainer specializing in designing programs that improve the organizational and employee performance. Her programs have won the CSTD Gold Award for Excellence in Training (Vendor Category), as well as having a leadership program custom designed for a Central Asian client named as one of the top 5 Leadership programs in the world by HR.comShe has worked with global leaders, including Johnson & Johnson, GlaxoSmithKline, Philips, SABIC, Islamic Development Bank, EFES to design global training programs in a wide range of topics. Her experience ranges from Healthcare, Medical Devices, Banking, Mining, Pharma, Timber, Oil & Gas as well as training the Federal Ministries of several foreign nations.Susan is the author of two books, a previous talk-radio show host and regular media guest. Whether Susan is working with an audience of 15 senior leaders or presenting at a conference for 5000, she is able to captivate and motivate the audience with her unique and entertaining style. She is a member of the Association for Talent Development and a fellow with the Global Speakers Federation.

Susan Armstrong

Knowing something and being able to demonstrate a new skill are different things, which SMEs haven’t been coached to distinguish.

Transfer Skills (Not Just Knowledge)

How much time and energy are you and your Subject Matter Experts (SMEs) spending on long virtual calls trying to train employees on new policies, products and standard operating procedures without impacting skills and behaviour? How often is there minimal change in knowledge or application that results in the need for re-training? What is the lost opportunity by not delivering effective learning the first time?
SMEs deliver great presentations, but they are not trainers. To be successful, they need to acquire some fundamental L&D principles and practices.
In this webinar you will learn quick ways to improve knowledge transfer in your organization by enhancing how SMEs deliver training content.
By the end of this webinar, you will be able to:

Quantify the amount of time and energy wasted and performance lost from in-effective knowledge transfer sessions
Identify new tools and techniques to help SMEs transfer knowledge/skills more effectively
Identify which principles of L&D SMEs need to know to be effective in their delivery
Describe impactful ways to improve knowledge transfer during SME sessions
Design a plan to improve your SMEs’ abilities to deliver training not just a presentation
 


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