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Sydney Heimbrock, PhD, works at the nexus of customer experience, human capital and process improvement to drive organizational transformation in government. At Qualtrics, she helps governments understand how to leverage data and development to infuse experience management into their organizational DNA.Prior to joining Qualtrics, Dr. Heimbrock helped Deloitte build Human Centered Design capabilities into its human capital and customer strategy offerings for federal, state, and local governments. As founding executive director of the Innovation Lab at OPM, she have helped spread the power of human centered design across the federal workforce through education, training and project-based learning. She also served as the federal government's chief learning officer, led government-wide Strategic human capital management initiatives under the President's Management Agenda, and helped developing countries build the democratic institutions that provide social safety nets and fuel labor market growth.

Sydney Heimbrock

Learning Experience Management


In this webinar, we'll discuss the takeaways from the recent ATD e-book Modernizing the Federal Workforce (available for free at td.org/book/modernizing-the-federal-workforce). This publication examines the current structure and state of learning and workforce development across the public sector as well as the future needed state of this important enterprise.
Key areas of focus include a review of the history of the L&D enterprise and modernized government workforce visions; developing a data highway to share personnel data; and how personnel will work within modernized workspaces, connect to industry, and develop policy.

Join us to learn and share as we explore the strategic vision laid out through this comprehensive review of current and future government human systems.
 
Primary Capability Covered: Future Readiness
Participation in this event, either live or viewing the recording, can be reported for one (1) professional development point toward initial certification eligibility or recertification of the APTD or CPTD credential. 
 

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