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Terri Klass is a leadership skills training consultant, executive coach, and speaker who partners with organizations to create cultures of empowerment and build their leadership pipeline. She delivers highly successful leadership workshops and is a speaker and author of articles and blogs about leadership. She is also a co-author of Energize Your Leadership. She is in the process of becoming a certified coach through the Co-Active Training Institute (CTI) and was a member of the Forbes Coaches Council. Terri has an MBA and is a Myers-Briggs Type Indicator Certified Practitioner.

Terri Klass

Learning about your leadership and your impact happens daily and informally, not just when establishing goals. How might you intentionally enhance your ability to gain insights from your projects, colleagues, and practices in the flow of daily work?

Begin at the End: Preparing Your 2023 Leadership Story Now

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The Time to Welcome Millennials Is Now

Organizations should turn to deeply immersive experiences to develop new leaders.

Leaders Don't Grow in Classrooms

Teri Lund has been an external consultant for the past nine years. Previously she held training and performance improvement management positions for Barclays Bank, Kaiser Permanente, and Sealund and Associates. She has a bachelor of science degree in education from Montana State University and a master’s degree in international business and finance from New York University. Lund has in-depth experience in implementing performance improvement strategies, such as computer-based and alternative delivery to classroom training, and is a recognized leader in the area of technology and its impact on learning and performance improvement.

Teri  Lund

Stephanie grew up watching her grandfather glide through his Floridian hotel lobby, pleasing his guests who drove 100 miles to experience his hospitality. That early inspiration led Stephanie to the front desk of Chicago's Drake Hotel, the day after graduating from the University of Illinois/Champaign. Her hotel career skyrocketed to sales and marketing roles with Hilton Worldwide, Air France/Meridien Hotels, and Omni Hotels & Resorts. With her vast Rolodex, and never leaving any stone unturned, Stephanie followed her organizational and artful instincts to become an event planner. Through a consortium of boutique event houses, she attracted blue-chip clients to produce events coast to coast. Next, Stephanie was tapped as Director of Development at the Terra Museum of American Art. She studied the collection for years as a museum docent, helping the education department establish a corporate relations orientation through tours. Once employed, Stephanie managed all cultivation aspects, restructuring the museum’s revenue goals by turning the building into an event venue for profit. Stephanie's pioneering set a precedent for the way cultural events would long be held. The newly found word "edutainment" was no longer a mystery. Bass Hotels of the UK sought Stephanie as a director for their coveted Allerton Hotel restoration and re-opening, where she directed 25 inaugural engagements. Her strengths were best leveraged in Talent Management with weekly staff orientations. She motivated the team to re-launch the radio breakfast club, with area celebrities and neighbors highlighted on the air.   Stephanie most fondly reveres her Chef Concierge role at The Talbott Hotel, an award-winning Gold Coast property in the luxury boutique category. ("Chef" meaning head or chief in French, not a role in the hotel kitchen!) Her training expertise came into play with one-on-one and classroom training for seven years. Stephanie earned the highest designation of Les Clefs d'Or, and is Past President of the National Concierge Association – Chicago. She was also a finalist for the Illinois Hotel & Lodging Association Stars of Industry Annual Awards. Stephanie is a Certified Guest Service Professional (CGSP) as awarded by the American Hotel & Lodging Association.

Stephanie Emrich

Kerri Chik is an industrial organizational scientist and principal consultant, driven by a passion for finding innovative solutions to a diverse range of intriguing problems and research questions. Her approach emphasizes both scientific rigor and technical excellence. With a professional background focused on leadership and team development, performance measurement, data analysis, and instructional design, Kerri has been instrumental in optimizing training programs and evaluating human performance across various sectors. She has a track record of developing performance measures, conducting comprehensive training content analyses, identifying training gaps, and assessing the effectiveness of training initiatives for both military and commercial organizations. Kerri's satisfaction comes from sharing her knowledge and inspiring others. Whether she's working with clients or teaching classes, she takes pride in knowing that her work has a positive impact on people's lives. Her favorite things include witnessing the beauty of sunsets and sunrises, practicing yoga, delving into behavioral statistics, and making memories with her family.

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