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Wendi Pomerance Brick is president and CEO of Customer Service Advantage Inc., and author of The Science of Service: Six Essential Elements for Creating a Culture of Service in the Public Sector, from which part of this article was excerpted, and which is available via Amazon through www.TheScienceOfService.info.

Wendi Brick

Winter 2012 - The Public Manager

Employee recognition programs & celebrating employee success helps an organization create the infrastructure necessary to ensure great customer experiences for both internal customers (employees) and external customers

Employee Recognition Programs Critical to Workplace Culture

Fall 2011 - The Public Manager

On OrderBetter Call Centers for Citizens

Dre Baldwin is founder of DreAllDay.com. A 9-year professional basketball player, Dre teaches mental toughness, self-confidence and self-discipline to athletes, entrepreneurs and business professionals. Dre has worked with Nike, Finish Line, Wendy's, Gatorade, Buick, Wilson Sports, and DIME magazine. Dre has been blogging since 2005 and started publishing to YouTube in 2006. He has over 5,000 videos published, with daily content going out to his 115,000+ subscribers and being viewed over 35 million times. He has given three TED Talks, published seven books, and has a daily podcast, Work On Your Game with DreAllDay.

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