Any time people with different skills, perspectives, and experiences are brought together, conflict might occur. Implementing fundamental techniques can help you navigate conflict to make it a positive growth experience for the learners and their organizations.

Not all disputes need to be addressed. However, if the behavior is preventing the group from being productive, a talent development professional may need to intervene. Use these techniques to help you approach these situations. This tool was adapted from the ATDYou course, Engaging and Managing Participants.